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Billing Terms and Conditions

Last Updated: August 25, 2026

This document sets out how payment and billing work when you shop with Sovrina.

Accepted Payment Methods

We keep checkout simple and secure by supporting a range of payment options:

  • Credit and debit cards: Visa, MasterCard, American Express
  • PayPal
  • Afterpay, where it is available
  • Apple Pay and Google Pay
  • Bank transfer, for bulk orders only. Please contact us for details.

Every transaction is processed in United States Dollars (USD).

Payment Processing

  • Payment is taken in full at the moment you place your order.
  • No order is prepared or dispatched until that payment has cleared.
  • If a payment is declined or fails to process, the order is not confirmed.

Pricing and Currency

  • All prices shown on the Sovrina online store are displayed in United States Dollars (USD).
  • Prices may change at any time without prior notice.
  • Applicable taxes, duties, and shipping charges are calculated and shown at checkout.

Secure Payment Processing

  • Sovrina uses SSL encryption and established payment gateways to safeguard your personal and payment data.
  • We never store your card number and have no access to your full payment details.

Refunds and Chargebacks

  • Refunds are issued in line with our Refund Policy.
  • Chargebacks raised without cause, or fraudulently, are investigated and contested.
  • If something looks wrong on your statement, write to us first at info@sovrina.com and we will sort it out quickly.

Fraud Prevention

  • Sovrina may cancel, decline, or place a hold on any order it suspects of fraud or unauthorized use.
  • Additional identity verification may be requested on high value or flagged transactions.

Changes to This Policy

We may revise these Billing Terms and Conditions at any time. Revisions appear on this page with an updated Last Updated date. We encourage you to review this page from time to time. Continuing to use our website after a change means you accept the revised terms.

Contact Information

Store Name: Sovrina
Store Address: 416 Stewart Street, Greensboro North Carolina 27401, United States
Store Email: info@sovrina.com
Store Phone: +13362342033
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.