Refund policy
Last Updated: August 25, 2026
At Sovrina we want you to love what you ordered. If it is not right for any reason, returning it is simple and hassle free.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at info@sovrina.com. Please include your order number in your message. After that window we cannot guarantee cancellation, as your order may already be in processing. Once an order has been dispatched, cancellation is no longer possible. If your order has already shipped, you may return the item after delivery under the terms below.
30 Day Easy Returns
You have 30 days from the day you receive your order to return items. To qualify, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories
Our support team will assist you throughout the process. Restocking Fee: $0. We do not charge restocking fees.
Return Policy Overview
- Return Window: 30 days from the day you receive your order
- Condition: items must be unused and in original condition with all packaging, tags, and accessories
- Easy Returns: our support team will guide you through the process
- Restocking Fee: none
Return Costs
Defective or Incorrect Products. There is no cost to you if the product is incorrect, was damaged by the carrier, or is defective in any way.
Customer Remorse (Change of Mind). If the wrong item was ordered, the item does not fit, or the item is simply no longer wanted, the customer is responsible for the actual return shipping cost. Original shipping costs are non refundable.
How to Return an Item
- Contact Us. Email info@sovrina.com with your order number and the reason for the return.
- Pack Your Item. Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Send It Back. Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process
- Inspection: once we receive your return we inspect the item to confirm it meets our return criteria.
- Refund Timing: after approval your refund is processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges. If you would like to exchange your item for a different size, color, or product, contact us at info@sovrina.com and we will arrange a quick exchange.
Order Not Delivered
If your order has not arrived within the expected delivery window, contact us at info@sovrina.com with your order number. We will investigate with the carrier. If the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no additional cost to you.
Non Returnable Items
For hygiene and safety reasons, some items are not eligible for return. These products are clearly marked as non returnable on their product pages.
Changes to This Policy
We reserve the right to update this Return and Refund Policy at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Questions?
Visit our FAQ page (/pages/faq) or contact our customer service team for assistance.
Contact Information
Store Name: Sovrina
Store Address: 416 Stewart Street, Greensboro North Carolina 27401, United States
Store Email: info@sovrina.com
Store Phone: +13362342033
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
Response Time: We do our best to reply to your e-mail within 1–2 business days.