FAQ
Welcome to the Sovrina Frequently Asked Questions page. We are here to make sure you have the best possible shopping experience. If you need anything else, please do not hesitate to reach out.
1. How long will it take to receive my order?
Handling Time: 1–2 business days · Transit Time: 6–7 business days · Estimated Delivery Time: 7–9 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within the United States ships free, with no minimum purchase. See our Shipping Policy for details.
3. Where is Sovrina located?
Sovrina is a United States based online business, operating out of Greensboro, North Carolina. We offer a curated selection of high quality products with shipping available throughout the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as possible with your order number, since orders move into processing quickly.
6. What is your return policy?
Simple and hassle free. You have 30 days from delivery to return an item in unused condition with its original packaging. Full terms are in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days. Timing after that depends on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@sovrina.com.
10. Do you ship internationally?
Not at this time. Shipping is exclusively within the United States.
11. Do you have a physical store location?
No, we are online only. That keeps our pricing competitive and lets us offer a wider selection than a single storefront could hold.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy. Email us with your order number and what you would like instead, and we will guide you through it.
14. How can I track my order?
Once your order has shipped you will receive a tracking number by email. You can follow your parcel any time on our Order Tracking Page.
Contact Information
Store Name: Sovrina
Store Address: 416 Stewart Street, Greensboro North Carolina 27401, United States
Store Email: info@sovrina.com
Store Phone: +13362342033
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.